Privacy Policy

1. Who We Are

• The Genius Donkey is a digital services platform based in Mumbai, Maharashtra, India.
• We connect customers with skilled freelancers and service providers for website, ecommerce, design, video and other digital services.
• For privacy-related questions, you may contact us through our Contact Us page.

2. Information We Collect

Depending on how you use our website and services, we may collect the following information:

3. Project Files and Customer Content

• Customers may upload files and information required to complete a project, which may include confidential business materials.
• We use project information to understand requirements, match projects with service providers, complete requested services, communicate with you, provide customer support, and resolve disputes or refunds.
• Customers should not upload highly sensitive personal information unless it is genuinely necessary for the service.

4. How We Use Personal Information

We may use information to:

• Create and manage accounts and process orders.
• Match projects with suitable service providers and coordinate freelancers.
• Communicate with customers, deliver services, and provide customer support.
• Process payments and approved refunds.
• Prevent fraud and abuse, maintain platform security, and analyze website usage.
• Comply with legal obligations, resolve disputes, and enforce our Terms of Service.

5. AI-Assisted Matching

• The Genius Donkey may use automated and AI-assisted systems to categorize project requirements, identify relevant freelancer skills, route projects, assist support, and improve workflows.
• AI-assisted systems process project details solely for operational purposes and do not guarantee selection of a specific freelancer or outcome.
• Where required by applicable law, we will provide additional mechanisms concerning automated processing.

6. Information Shared With Freelancers

• To complete a project, we may share relevant customer information (name, requirements, files, videos, websites, reference materials) with the assigned service provider.
• We aim to share only information reasonably necessary for the freelancer to perform the service. Freelancers may be located in India or other countries.

7. Information Shared With Service Providers

• We may use third-party providers for payment processing, email, cloud storage, hosting, analytics, customer support, communication, security, AI-assisted tools, project management, and advertising.
• These providers process information on our behalf and operate under their own privacy policies.

8. International Data Processing

• Because The Genius Donkey serves customers internationally and works with freelancers and technology providers in different countries, personal information may be processed outside your resident country.
• Where applicable law requires specific safeguards for international transfers, we take reasonable steps to comply with those requirements.

9. Cookies

• We use cookies and similar technologies to operate our website, remember preferences, maintain sessions, understand usage, measure advertising, improve experience, and detect fraud.
• Where required by applicable law, we seek appropriate consent for non-essential cookies.

10. Analytics and Advertising

• We may use third-party analytics and advertising services to understand how users discover and use The Genius Donkey.
• Depending on your location, you may have choices regarding certain forms of tracking and targeted advertising.

11. Marketing Communications

• Where permitted by law, we may send information about new services, offers, updates, and promotions. You can unsubscribe anytime using the unsubscribe option in marketing emails.
• Service-related communications (order confirmations, project updates, payment notices) will still be sent when necessary.

12. Genius Donkey Credit

• If you receive Genius Donkey Credit, we store details relating to credit amount, currency, source order, issue date, usage date, remaining balance, and refund records.
• Credit is associated with your account and may be used toward eligible purchases from The Genius Donkey.

13. Data Retention

• We retain personal information for as long as reasonably necessary to provide services, maintain accounts, process transactions, maintain records, resolve disputes, prevent fraud, and meet legal requirements.
• When information is no longer required, we delete, anonymise, or dispose of it in accordance with applicable requirements.

14. Data Security

• We use reasonable technical and organizational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
• However, no online service or method of electronic transmission can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to or correction of personal information we hold about you.
• Request deletion, restriction, or object to certain processing where legally applicable.
• Withdraw consent where processing is based on consent.
• To exercise an applicable privacy right, please contact us through the Contact Us page.

16. India's Data Protection Framework

• Where applicable, The Genius Donkey processes personal data in accordance with India's data-protection requirements, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 published by MeitY in November 2025.

17. Children's Privacy

• The Genius Donkey is intended primarily for businesses, creators, professionals and general users. We do not knowingly collect personal information from children where prohibited by law.

18. Third-Party Websites

• Our website may contain links to third-party services. We are not responsible for the privacy practices or content of third-party websites and encourage reviewing their privacy policies.

19. Legal and Regulatory Disclosure

• We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect rights, prevent fraud, or enforce our Terms of Service.

20. Changes to This Privacy Policy

• We may update this Privacy Policy periodically. The updated version will be published on this page with a revised "Last Updated" date.